Epoch Editions Privacy Policy
At Epoch Editions, we are committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect your data when you interact with our online platform, purchase our products, utilize our services, or attend our events.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, email address, postal address for deliveries, shipping address, billing address, and phone number when you make a purchase, subscribe to our newsletter, register for an event, or create an account.
- Transaction Data: Details about products and services you have purchased from us, including payment information. Please note that we do not store full payment card details; these are processed securely by third-party payment processors.
- Usage Data: Information about how you access and use our online platform, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data helps us understand user behavior and improve our site's functionality.
- Communication Data: Any information you provide when you communicate with us via email, customer service inquiries, social media interactions, or other forms of correspondence.
- Preferences: Your preferences for receiving marketing communications from us and your interests related to genres, authors, or literary events.
2. How We Use Your Information
We use the collected information for various purposes, primarily to fulfill our contractual obligations, improve our services, and for our legitimate business interests:
- To Provide and Maintain Our Services: This includes processing your orders for books, digital content, custom bookbinding, or restoration services, managing your account, and providing customer support.
- To Process Transactions: To process payments and facilitate the delivery of purchased items or services.
- To Communicate with You: To send order confirmations, shipping updates, service-related announcements, and respond to your inquiries.
- For Marketing and Promotional Purposes: To send you newsletters, information about new releases, special offers, upcoming literary events, workshops, or services that may be of interest to you, based on your consent where required.
- To Personalize Your Experience: To tailor product recommendations, content, and the overall experience on our online platform.
- For Analytics and Improvement: To monitor and analyze trends, usage, and activities in connection with our services to improve our offerings, functionality, and user experience.
- To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests.
3. Data Sharing and Disclosure
We may share your personal information with third parties in the following situations:
- Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processing, shipping, website hosting, analytics, marketing assistance). These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your personal information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your personal information may be transferred.
- With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.
4. International Data Transfers
As a global company offering various services, your information may be stored and processed in any country where we have operations or where we engage service providers. By using our online platform and services, you consent to the transfer of your information to countries outside of your country of residence, which may have different data protection laws than those in your jurisdiction. We ensure that any such transfers comply with applicable data protection laws and that your data remains protected.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We employ industry-standard encryption, firewalls, and secure server environments. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your data, we will securely delete or anonymize it.
7. Your Data Protection Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The Right to Withdraw Consent: Where our processing is based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
8. Cookies and Tracking Technologies
Our online platform uses "cookies" and similar tracking technologies to enhance your browsing experience, analyze site usage, and support our marketing efforts. Cookies are small data files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
9. Links to Other Websites
Our online platform may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
10. Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:
Epoch Editions
18B Ann Siang Hill, Level 2,
Singapore, Singapore, 069798